This course will introduce different techniques proven from different companies throughout the nation. The Technician will role play different scenarios designed to increase their average ticket sales by using the “Repair vs. Replace” philosophy. The end goal is to achieve “Customer Satisfaction”.

The first 20 minutes of the service call sets the tone for the entire customer experience.

The one on one role play is designed to get the technician out of his/her comfort zone. Unless this is accomplished the technician will never excel in:

• Knowledge
• Communication skills
• Diagnostic skills

By setting ethical boundaries while still maintaining a retail selling atmosphere, we will show the technician new techniques that will increase :

• Lead generation
• Equipment sales
• Parts sales
• Repair sales
• Upgrades through utility saving.

Most of all the technician will learn systematic proven methods of how to diagnose specific failures quickly!!!

Investment only: $399

The above course length takes 4 nights Monday through Thursday. (5:30 PM – 9:30 PM) if there was any misunderstanding, we went over exactly how this should look with Chris at 11 AM today, 8-2-23.