In this course, students will learn about the different service call practices used by companies nationwide. They will participate in different simulated scenarios designed to improve ticket sales by using a “repair versus replace” approach.
The goal is for students to learn about the different means through which they can achieve customer satisfaction during service calls. Upon completion of this course, students will have a better understanding of how to approach service calls and identify customer needs.
The material learned in this course has substantial performance payback in an HVAC career. It is beneficial for both HVAC contractors and their employers.
The dates and times for this course have not yet been determined.
Call 800-882-9281 for more information.